The LDN Fit Club – Code of Conduct

This Code of Conduct applies to all clients, members, and personal trainers (PTs) at The LDN Fit Club. It is designed to ensure a safe, respectful, and professional environment for everyone.

1. Respect and Behaviour

  • All clients and PTs must treat staff, trainers, and fellow clients with respect at all times.

  • Disruptive, unsafe, or aggressive behaviour will not be tolerated.

  • Harassment, intimidation, or any conduct that makes others feel uncomfortable (including unwanted staring, inappropriate comments, or physical contact) is strictly prohibited.

  • If, following an investigation, such behaviour is confirmed, memberships or packages may be terminated immediately without refund.

2. Professional Standards for PTs

  • PTs must maintain professional boundaries with all clients.

  • PTs are expected to act in the best interests of the client, providing safe, effective, and appropriate training.

  • Any behaviour that could be perceived as harassment, favouritism, or exploitation will not be tolerated.

3. Training Environment

  • All participants must follow health and safety guidance provided by staff or PTs.

  • Clients are expected to listen to their PTs during sessions and follow instructions carefully.

  • If a client feels unsure, unsafe, or uncomfortable with any exercise or instruction, they must communicate this immediately to their PT so adjustments can be made.

  • Suitable clothing and footwear must be worn at all times.

  • Equipment must be used appropriately and returned after use.

  • Clients are expected to respect shared spaces and not engage in behaviour that disrupts others’ training.

4. Confidentiality and Privacy

  • Respect the privacy of others both in and outside of sessions.

  • Photography, video recording, or sharing of client information without consent is prohibited.

5. Complaints

  • We take all complaints seriously. If you wish to raise a concern or complaint, please email us at info@ldnfitclub.co.uk.

  • Complaints will be acknowledged within 5 working days and investigated promptly.

6. Consequences of Breach

  • Breach of this Code may result in warnings, suspension, or termination of membership or employment.

  • No refunds will be issued in cases where membership or packages are terminated due to breach of this Code.

The LDN Fit Club is committed to creating a safe, inclusive, and positive environment for all. By using our services, you agree to abide by this Code of Conduct.