Terms and Conditions of The LDN Fit Club
Welcome to The LDN Fit Club (the "Club"). The Club provides fitness classes, personal training, food subscriptions, and related services (collectively, the "Services"), through our website www.thelondonfitclub.co.uk (the "Website"). By using the Services, you agree to be bound by these Terms and Conditions (the "Terms"). Please read them carefully.
1. General
1.1 By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
1.2 The Services are intended for use in the United Kingdom only.
1.3 We reserve the right to update or modify these Terms at any time. Where changes are material, we will notify you by email or by a notice on the Website. Your continued use of the Services after such updates constitutes acceptance of the revised Terms.
2. Subscriptions and Memberships
2.1 The Club offers personal training services and small group memberships on a subscription basis. This includes adult personal training, children’s personal training, young adult programmes, and injury rehabilitation sessions.
2.2 Subscription and membership fees are payable in advance, on a monthly basis, by credit or debit card.
2.3 Unless expressly stated otherwise, all packages are valid for 4 weeks from the start date. At management’s discretion, extensions of up to 2 additional weeks may be granted.
2.4 The Club reserves the right to change subscription and membership fees. Any changes will apply to the next billing period after notice is given.
2.5 If you cancel your subscription or membership before the end of the current billing period, you will not receive a refund for unused sessions, except as required by law.
2.6 Cancellation policies:
Personal Training sessions – minimum 10 hours’ notice required. Sessions cancelled with less notice may be charged in full.
Food Subscriptions – minimum 1 month’s notice required before your next billing date.
2.7 All fees are non-refundable except where required by law (see Section 6).
3. Membership
3.1 To access fitness classes, you must hold an active membership or subscription purchased via the Website or in person.
3.2 Membership may be terminated by the Club without notice if you breach these Terms or any Club policies.
3.3 Membership fees are non-refundable except as provided under UK consumer law.
4. Small Group Personal Training
4.1 Small group sessions are offered on a subscription basis. Bookings must be made in advance.
4.2 Payment must normally be received prior to attendance when using a subscription or membership.
4.3 Customers who wish to attend small group sessions on a pay-as-you-go (PAYG) basis may pay at the end of the session, but the PAYG rate (as specified on the Website) will apply.
4.4 The Club reserves the right to amend schedules or cancel sessions. Where sessions are cancelled by the Club, reasonable alternatives or credits will be offered.
5. Food Subscriptions
5.1 Food subscriptions are supplied by our partner company Your Health Food and are billed monthly.
5.2 Cancellation requires 1 month’s notice before the next billing date.
5.3 If cancelled mid-billing cycle, no refunds are issued for unused portions except where required by law.
5.4 The Club will take reasonable care in food preparation but does not accept liability for adverse reactions unless caused by proven negligence.
6. Refunds and Consumer Rights
6.1 Except as required by law, all fees are non-refundable.
6.2 Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you may be entitled to a refund or cooling-off period in certain circumstances, including where:
Services are not provided with reasonable care and skill.
Services are not as described.
You cancel within the statutory 14-day cooling-off period for online purchases, unless services have already begun with your consent.
6.3 Refunds within the statutory cooling-off period apply only to unused Services. If you have started using Services or sessions, including any sessions within a package, the cost of those used sessions will be deducted from any refund. Sessions already used will not be refunded.
6.4 Feeling sore, stiff, or uncomfortable after exercise or rehabilitation sessions is a normal and expected part of the recovery and training process. This is not considered grounds for cancellation or refund. Injuries and rehabilitation typically require progressive work and may involve temporary increases in discomfort before improvement is achieved.
6.5 Nothing in these Terms affects your statutory rights.
7. Intellectual Property
7.1 All intellectual property rights in and to the Services and Website, including software, graphics, logos, trademarks, and content, are owned by the Club.
7.2 You may not copy, distribute, or use Club intellectual property without prior written consent.
8. Liability & Limitation of Liability
8.1 Participation in fitness services and consumption of food products are at your own risk.
8.2 To the fullest extent permitted by law, the Club and its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill.
8.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
8.4 In all cases, the Club’s total liability shall not exceed the amount you have paid for the Services in the 3 months preceding the claim.
9. Indemnification
You agree to indemnify and hold harmless the Club, its staff, and affiliates from claims, losses, damages, or expenses (including legal fees) arising out of your use of the Services or breach of these Terms.
10. Age Restrictions
10.1 Services are intended for individuals aged 18 and above.
10.2 Young adults and children under 18 may attend only with express written parental/guardian consent.
10.3 Parents/guardians assume all risks and liabilities for minors attending. A signed consent form must be provided before participation.
10.4 The Club provides tailored personal training programmes for young adults and children. Parents/guardians remain responsible for ensuring suitability and supervision.
11. Health & Safety / Medical Disclaimer
11.1 By participating in our Services, you confirm that you are fit and able to undertake physical activity.
11.2 You agree to disclose any medical conditions, injuries, or other factors that may affect participation.
11.3 The Club is not responsible for injury or illness arising where relevant information has not been disclosed. Participants should seek medical advice before beginning any programme.
12. Code of Conduct
12.1 Members and guests must treat staff and other members with respect at all times.
12.2 Unsafe, disruptive, or inappropriate behaviour may result in suspension or termination of membership without refund.
12.3 Behaviour that makes other clients feel uncomfortable, including but not limited to staring, harassment, or unwanted attention, will not be tolerated. If following an investigation such behaviour is confirmed, the Club reserves the right to immediately cancel the individual’s package or membership with no refund provided.
12.4 All clients are expected to respect personal boundaries and maintain a safe, welcoming environment for all members, staff, and visitors.
13. Late Arrivals
13.1 Sessions start promptly at the scheduled time.
13.2 If you arrive late, sessions will still end at the scheduled time. Missed time will not be made up.
14. Photography & Media Consent
14.1 From time to time, the Club may take photos or videos for promotional purposes.
14.2 Consent will be sought before featuring identifiable individuals.
15. Equipment & Personal Property
15.1 You are responsible for your own belongings. The Club is not liable for loss, theft, or damage to personal property brought onto the premises.
16. Payment Defaults
16.1 Failure to pay fees may result in suspension of access to Services until payment is made.
16.2 The Club reserves the right to recover unpaid amounts through appropriate means, including debt recovery processes.
17. Variation of Services
17.1 The Club may vary class timetables, trainers, or food menus from time to time.
17.2 Reasonable efforts will be made to provide suitable alternatives where possible.
18. Outdoor Training
18.1 Some sessions may be held outdoors. Outdoor sessions are subject to weather and safety conditions. The Club reserves the right to reschedule, relocate, or modify sessions at short notice where conditions make outdoor training unsuitable. Refunds will not be issued in such circumstances, but reasonable alternatives will be provided.
18.2 Participants are responsible for wearing suitable clothing and footwear for outdoor activities. The Club is not liable for issues arising from inappropriate clothing, footwear, or lack of protective gear (e.g. waterproofs, sun protection).
18.3 Outdoor training may involve public spaces, uneven ground, or variable weather. Participation is at your own risk and you agree to exercise reasonable care for your own safety.
19. Disclaimer of Warranties
19.1 Services and the Website are provided “as is” and “as available.”
19.2 To the fullest extent permitted by law, the Club disclaims all implied warranties, including merchantability and fitness for a particular purpose.
20. Force Majeure
The Club shall not be liable for delays or failures caused by events outside its reasonable control, including natural disasters, pandemics, strikes, or government restrictions.
21. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.
22. Complaints and Dispute Resolution
22.1 The Club is committed to providing a high standard of service. If you are dissatisfied with any aspect of the Services, please raise your concern in the first instance with a member of staff.
22.2 Formal complaints should be submitted in writing to info@ldnfitclub.co.uk. We will acknowledge receipt of your complaint within 5 working days and aim to provide a full response within 14 working days.
22.3 If further investigation is required, we will keep you updated and provide an estimated timescale for resolution.
22.4 Clients are expected to use the Club’s complaints procedure before escalating any dispute to external bodies or legal proceedings.
22.5 Nothing in this section affects your statutory rights.
23. Miscellaneous
23.1 These Terms constitute the entire agreement between you and the Club.
23.2 If any provision is held invalid, the remaining Terms remain enforceable.
23.3 You may not assign these Terms without prior written consent. The Club may assign or transfer its rights without restriction.
Contact:
For questions about these Terms, please contact info@ldnfitclub.co.uk.
These terms were last reviewed 20th August 2025.